FAQ

❓ Frequently Asked Questions (FAQ)

📦 How can I place an order?

Simply choose your product, click Add to cart, then proceed to checkout. Fill in your delivery details and confirm your order. Our team will contact you to confirm before shipping.

💵 What payment methods do you accept?

We currently offer Cash on Delivery (COD). You pay only when you receive your order.

🚚 How long does delivery take?

Delivery usually takes 1 to 4 business days. In some cases, it may take up to 9 business days depending on your location or delivery conditions.

📍 Do you deliver across Tunisia?

Yes, we deliver to most areas across Tunisia through our delivery partners.

🔁 Can I return or exchange a product?

Returns or exchanges are accepted only if the product is damaged, defective, or incorrect. Please contact us within 24 hours of receiving your order.

📞 How can I contact you?

You can contact us via WhatsApp or phone. You are free to send a message at any time, and we will respond as soon as possible during our business hours.

❌ What if I refuse the order on delivery?

If there is a valid reason (such as a damaged or incorrect item), please contact us immediately. Repeated refusals without a valid reason may limit future orders.

🔒 Is my personal information safe?

Yes. We respect your privacy and use your information only to process your order and delivery. We do not share your data for marketing purposes.

🛒 Can I cancel my order?

If your order has not yet been shipped, you may contact us as soon as possible to request cancellation. Once shipped, cancellation may not be possible.

📬 Didn’t find your answer?

If you have any other questions, feel free to contact us through our Contact Us page. We’re always happy to help.